#JABRA DIRECT HEADSET HOW TO#
#JABRA DIRECT HEADSET INSTALL#

Verify that your headset appears as the default selection in the microphone and speaker boxes.When Genesys Cloud prompts you to create a device profile, click Yes.Connect your headset to a USB port on your computer using the appropriate connector (USB cable or USB transceiver).The Phone Settings panel opens. In the Audio Controls – Profile Name box, a Use Computer settings message appears. Engineered to optimize and personalize your headset Smart, secure and free call management of headsets and speakerphones. So, you control how you work, and how you use your headset. This means if you’re using Microsoft Skype, Cisco Jabber, Avaya, or other supported platforms, you can control calls directly from your headset’s buttons. From the Calls panel, click the Settings icon. Jabra Direct allows for remote call control of softphones.From the sidebar, click the Calls icon.

#JABRA DIRECT HEADSET INSTALL#

Download and install the Chrome extension.Īfter you update the desktop app or install the Chrome components, set up the headset.

Download and install the most recent version of the Chrome Host Listener.

To use a Jabra headset in Genesys Cloud from the Chrome web browser, install two other Chrome components.

In the menu bar, click the Genesys Cloud icon.

To use a Jabra headset in the Genesys Cloud desktop app, you must be using the latest version of the app. (No other browsers are supported.) In both cases, you must perform extra tasks in preparation. Plus, the Direct Dashboard is super user friendly. Jabra headsets can only be used in the Genesys Cloud desktop app or when running Genesys Cloud from the Chrome web browser. Jabra Direct is a tool that helps you make sure that your headset is up-to-date with the latest firmware This tool is very convenient because it guarantees you’ll enjoy the latest headset features, bug fixes and easy access to compatibility updates. (If you use a Bluetooth connection, you cannot use the built-in call controls on a Jabra headset.) Jabra Direct is a desktop software solution designed to create full integration of your.

#JABRA DIRECT HEADSET HOW TO#

To use the built-in call controls on a Jabra headset, you must have a WebRTC phone assigned to you (See Assign a default phone) and your Jabra headset must be using a USB connection. Heres how to fix and troubleshoot a Jabra headset not working. *Available call controls depend upon the connection type you are using and the capabilities of your particular Jabra headset model.Ĭall controls are only supported in the Genesys Cloud web browser client and the desktop app, they are not supported in the embedded clients. This feature enables you to use the controls on the headset to perform basic call operations. Genesys Cloud WebRTC supports the built-in call controls on Jabra headsets.

Jabra direct headset